Policies

Payments

ColorBee Creative accepts payment via credit card. Our secured socket layer (SSL) uses the latest, industry-standard encryption technology to help protect your personal information. For more details about our security features and policy, please see our Terms and Conditions page.

USA Shipping

Items are shipped domestically via USPS. Delivery will be made to the shipping address you provide on the checkout page. Expedited shipping options are available at checkout. Additional fees apply.

International Shipping

Items are shipped from the USA. International orders are shipped via USPS First Class International Mail. Expedited shipping options are available at checkout. Shipping fees and delivery time vary per country. Delivery confirmations and tracking numbers are not always available for orders shipped outside the United States, but we'll provide them when we can.

International customers are responsible for all applicable customs charges and taxes that may be incurred. Unfortunately we cannot guarantee a specific delivery date for international orders. Delivery time, customs, and reliability depend on each country's postal system. Sometimes orders arrive within a week while others may take a month or more to reach you.

Gift Orders

When you complete your checkout, mark your order as a gift and include an optional personal message. Enter your gift recipient's name and address in the Shipping Address section and put your name and address in the Billing section. Your gift will be wrapped with a pretty ribbon and will be shipped directly to your gift recipient. For more information see the Gift Orders info page.

Rush Orders

If you need your order processed faster than our typical process time, rush orders can be accommodated for an additional fee. Please contact us for information regarding rush options.

Color Variation

Colors vary from monitor-to-monitor. Please do not assume that the color on your screen or from your home printer is accurate. Slight color variations on printed pieces may occur. This variation may depend on ink coverage from one piece to another, difference in printing technique, or paper color. ColorBee is not responsible for any slight or expected disparity or discrepancy in color.

Returns

We want you to be completely happy with your purchase. If for any reason you are dissatisfied, please contact us immediately and we'll make it right.

Return your item for a refund
To complete a return, please contact us. We'll provide you with instructions to send your item back to us. Return shipping costs are non-refundable.

Refunds
Once your returned item is received and inspected, we'll notify you that we have received your returned item. Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Exchanges
Exchanges are offered for any personalized items and defective or damaged personalized items. To complete an exchange, please contact us. We'll provide you with instructions to send the item back to us for exchange. Return shipping costs are non-refundable. 

Personalized items
Only non-personalized items may be refunded. Any items that have been personalized with initials, names, dates etc. can't be refunded, but they can be exchanged.

Damage
We do our best to ensure that your order will arrive in perfect condition. If, upon receipt, you find that your order is damaged, please contact us immediately for a full refund or exchange - your choice. Damage must be reported within ten (10) days of delivery. No refunds, exchanges or credits will be allowed after that time. 

Business Hours

Business days are Monday through Friday. Weekends are for sketching and creativity:) We respond to messages within 24 hrs, but please allow a little extra time on weekends.

Sales Tax

All orders shipped within the state of Arizona are charged the appropriate sales tax at the time of purchase.

Copyright

All designs and documents are the exclusive property and copyright of ColorBee Creative and may not be distributed or resold for any reason - even upon full payment.

ColorBee Creative's policies are subject to change at any time. Please do not hesitate to contact us if you have any questions regarding our policies.